Wednesday, February 14, 2007

Maintaining Quality Service in your Vending Business

Quality service levels can improve productivity in your Planet Antares vending business. This of course would be possible if all the employees of your vending business are effective in their departments. For example, if you have a route driver employed, you need to make sure that the driver is running a successful route.

Planet Antares offers a wonderful vending program which shows you how you can run your vending business effectively. Expanding your vending business would be hassle free if you have good help to service existing customers. You should never be forced to turn away new business because of lack of good help to service the existing accounts.

This is not an issue that can be found only in the vending industry. Everyone in business today is feeling the pinch of a full employment economy. In vending, a lack of qualified employees usually results in a drop in the quality of services that you render to the customer. If this were to happen in your vending business, customers would look elsewhere for a better service. To counter this problem, Planet Antares vending operators need to review all of their systems and procedures in an effort to maintain quality service levels, with smaller staffs. The area that would need focusing is the route labor, because it is the largest expense on the profit and loss statement after product costs.

Despite all this, there is really no simple solution to this problem. In order to attract and retain quality service, a company must offer competitive wages and benefits; a safe, friendly work environment; a training program that enables employees to perform at or above acceptable levels; and offer the employee the opportunity to grow personally and professionally. There are some operators that install route commission plans with the hope that it will provide simple solution to all of their staffing problems. The level of an employee’s compensation is tied to the level of productive work he does. Given the incentive, most people would be willing to work harder, since they are being paid for their effort. This is why it is referred to as incentive compensation.

If you have a sizeable Planet Antares vending operation, you would need to become an aggressive and creative recruiter. However, before the company can afford to pay market rate wages and benefits, it will have to develop and implement route productivity practices that maximize the amount of revenue each route person turns in, relative to the cost of running the route. In other words, you can’t pay competitive wages unless the company earns enough money to do so.

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